Frequently Asked Questions

Find answers to common questions organized by topic.

General

We specialize in crypto-inspired apparel and merchandise — including hoodies, tees, snapbacks, Flexfit hats, stickers, and more. All designs are made to reflect blockchain culture, degen vibes, and digital innovation.

We operate online and work with trusted production partners to fulfill orders globally.

Yes! Most items are made to order just for you. This helps reduce waste and lets us keep things fresh, not mass-produced.

Absolutely! If you're interested in bulk orders, team gear, or a custom drop — head to the Customization page and we'll make it happen.

You can reach us anytime at info@cryptocustomz.com. We aim to respond within 24–48 hours.

Yes! We regularly run promotions and exclusive offers. Join our email list to stay in the loop.

Shipping & Delivery

Yes! We ship to most countries worldwide. International shipping times vary by destination.

All orders are made to order. Please allow 2–5 business days for production, followed by shipping times: Canada: 3–10 business days, USA: 4–10 business days, International: 7–20 business days.

Once your order ships, you'll receive a tracking link via email so you can follow your package every step of the way.

We occasionally run free shipping promotions. Be sure to join our email list so you don't miss out.

Some items may ship separately depending on the product type and fulfillment location. Don't worry—your items are on the way.

Returns & Exchanges

We want you to love your order. If you're not satisfied, you can return your item within 30 days of delivery.

Yes. If you need a different size or received something you're not happy with, we'll help you exchange it.

Items must be unworn, unused, and in original condition. Custom or personalized items may not be eligible for return unless defective.

If your item is damaged, defective, or incorrect, contact us within 14 days and we'll make it right at no extra cost.

Email us at info@cryptocustomz.com with your order number and issue, and we'll guide you through the process.